Best Virtual Phone Number for Business: Top 10 for 2023

Communication has been crucial for the progress of our civilization. The fact that we can connect across vast distances is beneficial for sharing information and doing business.

To help businesses with communication, we’ve decided to round up the best virtual phone number for business. Without further ado, let’s see what the leading virtual phone number services are.  

Best Virtual Phone Numbers for Business : Top 10 for 2023

Our team consists of online communication protocol specialists who did in-depth research to find the best virtual phone number for business. After a carefully-crafted assessment test, the team evaluated dozens of services, but only a handful managed to get a passing grade. Here’s a quick overview of the top ones. If you want to learn more about them, keep reading.

1. Vonage — Best virtual phone number for business for 2023
2. Ooma — Range of powerful features available
3. 8×8 — Great for small businesses looking to set up a call center
4. Grasshopper — Perfect for individual entrepreneurs and companies with up to 15 employees
5. RingCentral — Best option for teamwork
6. Phone.com — Budget-friendly service packed with features
7. Sonetel — Affordable, efficient, and easy to implement
8. eVoice — US-based service appropriate for all business sizes
9. Google Voice — Best free solution
10. FreshCaller — Easy-to-use and suitable for beginners

Top Virtual Phone Number for Businesses Reviewed 

Obtaining and implementing a virtual business number and the entire infrastructure that usually includes numerous features is the easy part. The more complicated part is picking the best virtual phone number for business. We decided to assist you with that by narrowing down the list. You’ll find a detailed overview of our top ten virtual business phone number options.

1. Vonage — Best Virtual Phone Number for Business

Vonage offers a ready-made solution and is considered the best all-in-one service for businesses, regardless of their size. Thanks to more than 50 features, the user experience with Vonage is highly customizable, so you can tailor it to meet your business needs. The service offers toll-free numbers, in addition to local and geographic numbers. Moreover, the integration process is seamless as Vonage is built on top of your existing processes. Vonage is also one of the best virtual phone number US providers.

Because there are so many features, it’s nearly impossible to list them all. Instead, we’ll just outline the categories that will help you navigate them: productivity, collaboration, customer experience, flexibility, and improving mobility.

The pricing is highly customizable, with three pricing plans available, starting at $19.99 a month.

Moreover, Vonage offers superb customer support, ready to assist you with anything you need during and after the integration process. You can get in touch by phone or email. Alternatively, you visit the Vonage website and contact a customer support representative using the live chat feature.

In short, Vonage has everything a business needs to thrive in terms of communication, so it’s probably the best virtual phone number for business services out there. 

Pros:

• Powered by AI
• Basic plan offers unlimited calls, SMS, and team messaging
• Superb customer support
• On-demand voicemail recording
• 50+ features available

Cons:

• Video conferencing could use some improvement

2. Ooma — Range of Powerful Features Available

Ooma is a VoIP phone provider offering a range of features, including 1-800 toll-free numbers. Most importantly, it’s very affordable and suitable for various businesses. It’s possible to get a toll-free number regardless of which office plan you pick. While it’s pre-selected by default, you have the option to choose a new free virtual business phone number if you want.

Even though it offers plenty of features, Ooma specializes in a few of them, such as video conferencing, a cutting-edge mobile application, ring groups, and more. Please note that some tools are only available for those with a pro-plan. Review pricing options carefully before choosing a plan.

In terms of pricing, the basic paid plan costs around $19.99 (although costs might vary by a few cents).

Overall, Ooma is a great solution offering many features that can be integrated with many businesses and home solutions. Despite providing many tools, some are still lacking. Therefore, they need to be further developed to provide the best possible experience.

Pros:

• Helpful and responsive customer service
• Plenty of features available
• Flexible ring groups
• Great video conferencing
• Automatically blocked spam calls 

Cons:

• Needs additional options for SMS
• E-fax feature might be somewhat confusing for inexperienced users

3. 8×8 — Great for Small Businesses Looking to Set up a Call Center

Whether you’re looking for a VoIP phone service in Australia or in any other country, 8×8 is one of the oldest services and one of the most reliable in the world. It has been operating for over three decades in the telecommunications industry. Even though it offers complex cloud solutions for businesses of all sizes, it’s the perfect option for small companies looking for a virtual business phone number.

The platform offers a range of basic features, including voicemail, free online texting, call forwarding, call queuing, auto-attendant, caller ID, and more. Of course, there are several more sophisticated and advanced options, such as operator switchboard, call recording, and analytics.  

The basic pricing plan costs $15 per month for each user. There are also plans with other features, including voicemail transcription and cross-platform team messaging. It is also widely available across Europe and is one of the best virtual landline services in the UK.

Perhaps the only downside of using 8×8 is its customer support. Don’t get us wrong — the platform offers a perfect customer service experience, but actually contacting the support team can be quite complicated with multiple steps.

Pros:

• Easy setup
• Great for small businesses and big companies alike
• Plenty of features available depending on your plan
• Very affordable
• Perfect customer experience

Cons:

• Occasionally difficult to get in touch with customer service
• Analytics cannot be configured

4. Grasshopper — Perfect for Individual Entrepreneurs and Companies With up to 15 Employees

Grasshopper is the virtual business phone number service you should use if you’re a solo entrepreneur or have a small business. Its offerings are oriented toward individuals who aim to separate personal and business communication, and it comes with adequate features.

If you opt to use Grasshopper, you’ll find the standard features for call management, including call forwarding, auto-attendant, call transferring, voicemail, and simultaneous call handling. We were surprised to see Grasshopper offer voicemail transcription as well.

In terms of pricing, Grasshopper seems like a budget-friendly solution, as the Solo plan costs $29 in total, with no per-employee charges and no additional fees. This option gives you a single number with three extensions.

Pros:

• Works perfectly on mobile devices
• Easy to set up
• Various types of phone numbers 
• Great call forwarding 
• Perfect for solo entrepreneurs and small businesses
• User-friendly interface

Cons:

• Customer service needs improvement
• Audio quality issues may occur from time to time

5. RingCentral — Best Virtual Business Number for Teamwork

RingCentral uses VoIP technology to offer a comprehensive solution for business communications, including a virtual business number. The service has been in business for over two decades and has managed to perfect its features over the years.

Speaking of features, you’ll find an array of options available on RingCentral, including auto-attendant, directory listing, call screening, caller ID control, call logs, notifications for missed calls, video voicemail, and more. 

The essential plan for RingCentral starts at $19.99, which is a price per user per month. This basic plan is intended for companies with up to 20 employees. Bigger businesses should also consider other plans.

All in all, RingCentral fits every scenario, but its specialty is enhancing teamwork by enabling communication among team members.

Pros:

• Great options for video conferencing
• Enhanced communication in your team
• Budget-friendly
• Intuitive interface suitable for beginners and professionals
• Video voicemail available

Cons:

• Basic package might seem too limited for some businesses

6. Phone.com — Budget-Friendly Option Packed With Features

Phone.com doesn’t offer a free trial, which isn’t the best marketing move. Nevertheless, it’s still a budget-friendly option, packed with features, offering among the best virtual phone number for businesses.

If you decide to buy one of Phone.com’s packages, you’ll receive an unlimited number of toll-free US phone numbers, as well as global numbers, which is perfect if you have customers in foreign countries. Moreover, the platform offers group calls, video conferencing tools, call analytics, and a plethora of standard features, such as auto-attendant, hold-on music, call routing, and more.

All three pricing plans are affordable, given their features. The cheapest plan starts at $12.99 per user per month, but this option comes with 300 pooled minutes and 1,000 text segments. The second-tier package, which costs $19.99 per user per month, doesn’t have any limits on minutes and texts.

Pros:

• Superb call analytics
• Toll-free numbers + international numbers
• Plenty of features available at a low cost
• CRM integration

Cons:

• Basic plan comes with a limited number of texts and minutes

7. Sonetel — Affordable, Efficient, and Easy to Implement

Sonetel is somewhat different from the options featured in this guide, as it’s not a standard virtual business phone number solution. Instead, it lets you buy a local number whenever you want in the world. This means you can build trust with customers in countries where your business operates. The company was established in 1994 in Sweden.

In terms of features, you won’t find any popular perks like in other services. In addition to automatic voice responses and call forwarding, you can also integrate your number into your Facebook Messenger.

Sonetel is essentially free if you opt to use only one phone number and one chat feature. Of course, there are some limits to the free plan, as you must always answer via your mobile app, or international charges will apply. There are several other paid plans to choose from if you have plenty of employees or need more than one number.

Pros:

• You can forward calls to any phone type
• Basic service is completely free of charge
• Great paid plans
• Helpful customer support and FAQ section

Cons:

• Plenty of standard features missing

8. eVoice — US-Based Service Suitable for All Business Sizes

eVoice (now rebranded to eReceptionist) is an American company under J2 Global, and it’s an excellent option for all business sizes. However, it proved the most helpful for entrepreneurs and small businesses looking for the best virtual business phone number.

In addition to toll-free and vanity phone numbers, you’ll receive a range of other features that enhance communication in an organization, such as call management features (advanced routing, call forwarding, screening, blocking, and more). It’s also possible to set up a voicemail and forward international calls. Moreover, you’ll be able to use the auto-attendant feature, as well as video and audio conferencing options.

The price starts at $12 per user per month. Nevertheless, you can explore other options as well, as the pricing plan is quite comprehensive yet straightforward.

All in all, if you own a small or a medium-sized business, using eVoice to cover all your needs for communication is something you should consider.

Pros:

• Toll-free numbers 
• International call forwarding feature
• Video and audio conferencing
• Great customer support

Cons:

• No voicemail transcription

9. Google Voice — Free Virtual Business Phone Number

Google features all kinds of services for free, including Google Voice. If you’re already using G Suite, it’s easy to integrate it into your business. If you’re an entrepreneur or a small business, you can use Google Voice free of charge anywhere in the US or Canada.

Of course, the free plan is pretty limited, so you will need to subscribe to one of the paid plans in order to access the full range of Google Voice features. The service includes call forwarding, voicemail transcription, advanced analytics, and much more. You won’t be able to get any toll-free numbers if you decide to use Google Voice.

All in all, even though we wouldn’t call Google Voice the best virtual phone number for business, it’s still a pretty decent option, especially for small businesses or those not ready to pay for this type of service yet.

Pros:

• Available entirely for free
• Unlimited calls and texts for every plan
• Easy setup for G Suite users
• Reliable call forwarding
• Voicemail transcription

Cons:

• No free trial for paid plans
• No toll-free numbers
• Premium plan exclusive features

10. FreshCaller — Easy-to-Use Option for Businesses of All Sizes

FreshCaller is the former name of the Freshdesk Contact Center, and both are virtual number services aimed at entrepreneurs who want a simple yet intuitive product for communication. It has a basic set of features that can enhance your experience, especially if you use FreshCaller for making sales. Some features worth mentioning are call recording, call monitoring, custom greetings, wait-queue function, analytics, and more.

Freshdesk Contact Center is the only company at the moment that charges for incoming and outcoming calls, on top of charging for its plans, which is why the basic plan is offered free of charge. 

For incoming domestic calls, the company charges $0.028 per minute and $0.022 for outgoing calls. We recommend checking the payment plan in detail, as it’s complex and there are many factors to consider.

Pros:

• Free plan
• Plenty of features for paid plans
• Simple-to-use interface
• Aimed at entrepreneurs and small businesses

Cons:

• Needs more options for contacting customer support
• Incoming and outgoing calls are charged

Best Virtual Phone Number for Business Services Compared

In case you need a quick comparison, take a look at all the virtual business phone number services side by side.

How Do Virtual Business Phone Numbers Work?

You do not need a physical address or a SIM card to own a virtual phone number, which makes communication a lot easier if you’re working remotely. Instead of telephone calls, the calls take place over the internet, using the so-called VoIP technology. Nowadays, businesses use virtual phone numbers to enhance employee communication and set up customer care services.

How Can a Virtual Phone Number Benefit My Business?

Here are some of the popular examples of how a virtual phone number can help your business.

Cost-Efficient

International and regional calls can be routed directly via toll-free online links to internal virtual numbers. The user may think they are calling a local phone number. However, the call is answered on the other side of the world without extra charge to the company. The services can be accessed on any device anytime, anywhere, without paying a lot of money.

Enhances Your Business Image

If your company offers separate numbers for different departments in it, you’ll be perceived as a more professional organization, which is extremely important in the business world, especially for small businesses aiming to find their place under the sun.

Boosts Your Business Presence

Having a virtual phone number means you’re accessible. These numbers can help you establish a local presence even if you aren’t physically situated in the location where you offer services or products. Furthermore, if your organization has a phone number where potential customers can call and contact you, the business has a more personalized touch.

Grants Access to an Array of Useful Features

Services offering virtual phone numbers usually include many other services based on VoIP, including call forwarding, SMS and email integration, call attendance, and much more. It’s up to you to examine all the available features before selecting the best virtual business address and phone number for your organization.

Some of the advanced features you’ll usually access are:

• Video conferencing
• Voicemail
• Screen sharing
• CRM integration
• Call monitoring
• Analytics
• On-hold music and messaging

Virtual Phone Numbers Give You Consistency

You don’t have to own a different phone number if you’re changing a location, as they aren’t tied to a location, which means that whenever someone dials the number you shared, they will always get to you, no matter where you are.

Vonage - Reliable VoIP Solutions

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How to Choose a Virtual Business Phone Provider

Choosing the best virtual business phone number isn’t an easy job. If you’re not sure which one is the best option for you, pay attention to the following aspects.

Price

First of all, you need to determine the budget that you want to spend on a virtual phone number and find the service that fits your criteria. Some platforms are more expensive than others, so it’s up to you to find the best price/quality ratio for your budget.

If you’re an entrepreneur or a small business, you can check out some of the free services, but keep in mind that they are usually very limited. Moreover, feel free to explore the free trial options if they are available.

Available Features

If you scroll up and analyze our comparison table, you’ll notice that almost every provider has a unique set of features. It’s important to understand which tools you’ll use the most and how they can benefit your business. For example, if you’re used to talking to other people via video, finding an option with cutting-edge video conferencing is the way to go.

Types of Phone Numbers

Do you require toll-free numbers? Will you communicate only with customers in your country or internationally? There are several types of virtual phone number options that you need to take into account before choosing a provider.

Customer Support

Like it or not, you’ll have to get in touch with customer support from time to time, so you want your provider to offer a responsive support team that is always at your disposal. In most cases, you’ll be able to contact support via email, phone, and live chat.

How Much Does Virtual Business Phone Number Cost?

It depends. Some services offer a virtual business phone number free of charge, but there are usually various limits on free plans. In most cases, you’ll have to pay a monthly fee between $10 and $20 per user (at least that’s the price for the basic packages offered by virtual phone number services). Of course, if you have a big company needing a lot of numbers, it’s best to contact the sales team of the chosen platform to learn more about the price.

Conclusion: What is the best virtual phone number provider for business?

Phone calls aren’t a thing of the past. Even though we’re used to texting each other, there are many people who prefer communicating verbally. After all, it’s still the most convenient way to share information. Therefore, as a business, you want to make communication possible in every possible aspect, among employees and with customers and if you’re looking for the best virtual for number for business, we recommend Vonage.

Read more: Best VoIP Providers Worldwide

FAQs

Is Google Voice for business free?

Google Voice offers a free plan, but it only allows one phone number. If you want to use more numbers and get more features, you’ll have to consider one of the paid plans available through Google Voice.

Is Google Voice good for business?

Google Voice is one of the ten virtual phone number services featured in this guide. It’s widely regarded as one of the best in the world, but we advise checking out other options to find the best one for you.

What is the best virtual phone number for business?

It was difficult for our team to narrow down to just one service, so we made a list and reviewed the top ten services offering virtual phone numbers. Feel free to scroll up and read more about them in this guide.

How do I get a virtual business address and phone number?

To get that, all you need is to pick one of the services featured in this guide and follow the instructions. We advise carefully examining the services we included to find the best one for you.

How can a virtual phone number help a business?

There are several ways your business can thrive with the help of a virtual phone number. First of all, owning such a number is cost-efficient, as you and your callers won’t have to pay tolls, especially for international calls. Moreover, your business will be more accessible to customers and will gain a better reputation. Ultimately, you’ll get to utilize other features offered by VoIP companies to enhance communication, even within your organization.

  This article was written for Business 2 Community by Milan Novakovic.
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Author: Milan Novakovic

Milan fait partie de l'équipe Business2Community depuis un certain temps, ayant écrit des centaines d'articles publiés en tant que rédacteur indépendant. Il est titulaire d'une maîtrise en marketing d'entreprise, faisant de lui la personne idéale pour vous donner des conseils sur la façon de développer votre entreprise. Avec des années …

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